Notebird vs Pushpay ChMS (Church Community Builder)

Notebird is the better fit for a care team: tasks with owners and due dates, milestone reminders, printable care reports, and a team activity feed, with little setup. Pushpay ChMS (Church Community Builder) fits a church that wants one system for giving, check-in, groups, events, and process queues for guest follow-up. Many churches run Notebird next to their ChMS.

Notebird vs Pushpay ChMS (Church Community Builder) at a glance

Bottom line: Notebird gives a care team a dedicated tool with little setup: care notes, tasks, milestone reminders, printable reports, and a team feed, with private notes and volunteer access that do not depend on a package tier. Pushpay ChMS (Church Community Builder) is a full church management system, and its process queues are a solid way to run defined follow-up pipelines with due dates and automation. Choose Notebird for the care team and run it beside your ChMS; choose Pushpay ChMS when you want a bundled ChMS with giving and check-in.

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Notebird vs Pushpay ChMS (Church Community Builder): features side by side

Pushpay ChMS, formerly Church Community Builder, is a church management system that covers people records, groups, giving, check-in, events, volunteer scheduling, and process queues for churches that want one bundled platform. Sources for every Pushpay ChMS (Church Community Builder) fact are listed at the end of this page.

Notebird vs Pushpay ChMS (Church Community Builder): feature by feature
FeatureNotebirdPushpay ChMS (Church Community Builder)
Care notes per person

CCB: profile notes on the Notes & Messages tab, plus notes inside process queues. The help center says the note list on a profile cannot be searched.

YesYes
Private (restricted) notes with permission control

CCB: each note is visible to People Admin/Full Read, Appropriate Leaders, or Only Me. "Only Me" needs the Complete package. Hidden process queues limit notes to that process, but the Master Admin and Process Admins still see them.

YesPartial
Follow-up tasks assigned to a team member with due date

CCB: each queue step has a due date, assigned queue managers, and email reminders. The Core package allows 1 process and 10 queues.

YesVia Process Queues
Milestone tracking (birthdays, anniversaries, baptisms, custom) with reminders

CCB: the LEAD app shows upcoming birthdays and anniversaries for group members. Reminders for baptisms or custom milestones are not documented.

YesPartial
Care reports (printable per-person care history)

CCB: the Individual Notes Report and Process Notes report list notes by date or text and export to a spreadsheet. A printable per-person care history is not documented.

YesPartial
Team activity feed of care work

CCB: the LEAD app shows a timeline per person and a Notes tab of notes you wrote or that were shared with you. A team-wide feed of care activity is not documented.

YesNot documented
Groups / care teams with per-team-member access

CCB: group leaders see their own groups; queue managers see only the queues assigned to them.

YesYes
Mobile access (phone and tablet)

CCB: the LEAD app for leaders on iOS and Android. It needs the Advanced or Complete package.

Mobile web app; add to home screen on iOS and Android, no store downloadYes
Full-text search across notes

CCB: global people search and an AI natural-language people search. Note text is filtered through the Individual Notes Report, not searched from a profile.

YesPartial
Sync with a church management system

No direct Notebird sync with CCB. Export people from CCB to CSV and use Notebird's free import.

Planning Center, Breeze, Church Windows (direct); CSV import from othersIs the ChMS
Pricing model

CCB: Core, Advanced, and Complete packages. No prices are published.

Per user, graduatedPer church, three packages, quote only
Online giving

CCB: giving history on profiles, campaign reports, and pledge tracking, integrated with Pushpay giving.

NoYes
Children's check-in

CCB: kiosk check-in with tag printing, room capacities, and parent text messages.

NoYes
Volunteer scheduling and service planning

CCB: schedules and service plans, also in the LEAD app.

NoYes
Church website

CCB offers a congregant app (MyChurch App or a custom app). A website builder is not documented.

NoNot documented
Membership database (households, custom fields, attendance)People profiles onlyYes

Which one should you pick?

Why churches choose Notebird

  • You want printable per-person care history and milestone reminders for birthdays, anniversaries, baptisms, and custom events.
  • Volunteers should see only the people assigned to them, and private notes should not depend on a package tier.
  • You want a team activity feed and a daily Early Bird email of who needs attention.
  • Your care team wants a simple place to log conversations and visits without building processes, queues, and permission roles first.
  • You want to pay per care-team user with published prices, not a church-wide package quote.

When Pushpay ChMS (Church Community Builder) may fit better

  • You want one system for people records, giving, check-in, groups, events, and volunteer scheduling.
  • Your follow-up runs as a defined pipeline (guest follow-up, membership class, baptism prep) and you want automation when a step is done, such as adding the person to a group or sending a mail merge.
  • Your leaders already use the LEAD app for groups, attendance, and schedules and you want follow-up queues in the same app.
  • You already pay for Pushpay giving or a Pushpay church app and want the ChMS in the same bundle.

What you get with Notebird

Everything a care team needs, built in

Care updates with custom types
Log a visit, call, or conversation in seconds. Attach photos and files. Restrict sensitive notes to the right people.
Follow-up tasks with owners
Every next step has a name and a due date. Open tasks roll up per person and per team member.
Milestones with reminders
Birthdays, anniversaries, baptisms, yahrzeits, and custom events, remembered every year.
Early Bird daily email
Who needs attention today, in your inbox each morning. No report to run.
Care reports and activity feed
Print a per-person care history. See the whole team's care in one stream, filtered by group.
Permissions and syncs
Volunteers see only their people. Syncs with Planning Center, Breeze, and Church Windows; free import from Pushpay ChMS (Church Community Builder) or anything else.

What pastors and care teams say

Rated 4.9 out of 5

150+ five-star reviews across Capterra and Trustpilot. Read more testimonials

⭐️⭐️⭐️⭐️⭐️
Verified Customer

"We are a mid-sized church that recently moved to using Notebird and we love it. We have a visitation team of about six people who are making regular entries, tracking tasks, activities and pastoral care needs, and our responsiveness to pastoral needs has really improved since making the switch!"

De Ching
Olympia, Washington
⭐️⭐️⭐️⭐️⭐️
Verified Customer

"We used a dry-erase board to list out who was in the hospital. We then tried a staff group text to communicate about care (40-50 texts a day). After that didn't work, we started a shared note on iPhone to manage care lists. When he announced Notebird to staff, people were saying "Sign-me up! Sign-me up!""

Patrice Williams
First Baptist Church // Carrollton, GA
⭐️⭐️⭐️⭐️⭐️
Verified Customer

"Our congregation is made up of about 80 members and I just have the hardest time keeping track of everyone and what's going on in their lives. That means sometimes people sadly fall through the cracks. I love how Notebird is helping better organize my pastoral care information as well as put together follow up plans of care."

Tierra Jones
Chicago, IL

Notebird vs Pushpay ChMS (Church Community Builder): pricing

Notebird

$12/month for one user, then $8, $6, and $4 per additional user as the team grows, less when billed annually. Every feature is included on every plan.

See the pricing calculator

Pushpay ChMS (Church Community Builder)

Not published; contact Pushpay for a quote. Pushpay ChMS is sold in three packages (Core, Advanced, Complete). Core limits process queues to 1 process and 10 queues; the LEAD app and "Only Me" notes need higher packages. Third-party estimates put Church Community Builder at roughly $150 to $1,000 or more per month, depending on church size, with setup and coaching quoted separately.

Pushpay ChMS (Church Community Builder) pricing page

Switching from Pushpay ChMS (Church Community Builder) to Notebird

  1. Start a free 14-day trial. Every feature is included and no credit card is needed.
  2. Bring your people in. Connect Planning Center, Breeze, or Church Windows for a direct sync, or export your list from Pushpay ChMS (Church Community Builder) and use the free one-time import. Our team will do the import for you if you prefer.
  3. Add your team. Assign volunteers to the people and groups they serve; they see only those.
  4. Log the first visit from your phone. Most churches are set up in under an hour.
14-day risk-free trial
No credit card required
⭐️⭐️⭐️⭐️⭐️ 4.9/5 stars
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Notebird vs Pushpay ChMS (Church Community Builder): common questions

Does Notebird integrate with Church Community Builder?
Not directly. Notebird syncs with Planning Center, Breeze, and Church Windows. For Church Community Builder (Pushpay ChMS), you export your people list to CSV and use Notebird's free import to bring names and contact details in. Later changes in CCB do not flow into Notebird on their own.
Is Church Community Builder still available?
Yes. Pushpay bought Church Community Builder in 2019 and now sells it as Pushpay ChMS in three packages: Core, Advanced, and Complete. The Pushpay site says CCB technology is now part of the Pushpay platform. Many long-time users still call it CCB.
Does Pushpay ChMS have pastoral care features?
It has the pieces but not a dedicated care module. You can add notes to a profile with visibility settings, build a hidden process queue for care follow-up, and use the LEAD app on a phone. The Pushpay help center publishes a guide on managing confidential pastoral care notes this way. Milestone reminders and per-person care reports are not documented.
Can I use CCB process queues for pastoral care follow-up?
Yes. A process is a set of steps called queues. Each queue has assigned managers, a due date, email reminders, and notes, and you can mark it hidden so only that process's managers see who is in it. It works best for repeatable pipelines like guest follow-up or bereavement care. The Core package allows 1 process and 10 queues.
What is the difference between Notebird and Church Community Builder?
Church Community Builder is a church management system: people records, giving, check-in, groups, events, scheduling, and process queues. Notebird is pastoral care software only: care notes, private notes, follow-up tasks, milestones, care reports, and a team activity feed. Notebird does not do giving or check-in, so most churches run it next to a ChMS.
Is Notebird cheaper than Pushpay ChMS?
They price differently, so compare by scope. Notebird publishes graduated per-user pricing that starts at $12 per month for one user. Pushpay does not publish ChMS prices; third-party estimates start around $150 per month and rise with church size. If you only need care tracking, Notebird will usually cost less. If you need a full ChMS, you need one either way.
Does Church Community Builder have a mobile app for pastors?
Yes, the LEAD app on iOS and Android. Leaders can view and edit profiles, see a person's timeline, leave notes, work process queues, and see upcoming birthdays and anniversaries. It is for staff and leaders with permissions, not for members, and it needs the Advanced or Complete package.
Can pastors keep private notes in Church Community Builder?
Partly. Each profile note can be shown to People Admin/Full Read users, to Appropriate Leaders, or to Only Me. "Only Me" needs the Complete package. Notes inside a hidden process queue are limited to that process, but the Master Admin and Process Admins can always see them. Notebird includes restricted notes on every plan.

Sources

  1. Pushpay ChMS product page
  2. Pushpay pricing page (ChMS packages)
  3. Pushpay help center: Learning about Process Queues
  4. Pushpay help center: Managing Confidential Notes for Pastoral Care
  5. Pushpay help center: How to Add a Note to a ChMS Profile
  6. Pushpay help center: Learning about the LEAD App
  7. Capterra: ChurchStaq (Church Community Builder) reviews
  8. ITQlick: Church Community Builder pricing estimate

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